a365 Terms & Conditions

1 Introduction & Definitions

This Terms & Conditions document forms a legal agreement between the a365 platform and its users. By using a365's website, mobile version, or any associated service, you are automatically considered to have agreed to these terms.

The meanings of key terms used in this document are given below:

• "Platform" — a365's website and all associated services.
• "User" / "You" — any person registered on the platform.
• "We" / "a365" — the authority operating this platform.
• "Account" — the personal user account created through registration on the platform.
• "Funds" — money deposited in the account and available for withdrawal.
• "Bonus" — any promotional credit or offer provided by a365.

2 Eligibility & Age Requirements

To open an account and use gaming services at a365, the following conditions must be met:

• You must be 21 years of age or older. For users aged 21 and above only.
• You must access the platform from a country or region where online gaming is not legally prohibited.
• You must have an active bKash, Nagad, Rocket, or Upay account registered in your own name.
• You must be of sound mind and agree to these terms voluntarily.

a365 may request documents for identity verification at any time. We reserve the right to hold withdrawals until verification is complete.

3 Account Registration & Security

Each person may open only one account. Creating multiple accounts under the same person's name is strictly prohibited.

Information provided at registration

You must provide accurate, complete, and up-to-date information at the time of registration. Providing incorrect information will be treated as a violation of the terms.

Password & account security

• It is your responsibility to keep your login details confidential.
• Allowing third parties to use your account is prohibited.
• If you suspect unauthorized access, contact the support team immediately.
• You are responsible for any activity carried out from your account.

4 Deposits & Withdrawals

Deposit rules

The accepted payment methods for depositing funds at a365 are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳200.

Rocket is the mobile wallet service of Dutch-Bangla Bank. All deposits must be made from a payment account registered in your own name.

Withdrawal rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are generally processed within 5 to 30 minutes.
• Withdrawals will only be made to the payment account from which the original deposit was made.
• Withdrawals may be held if identity verification has not been completed.

5 Bonuses & Promotions

Welcome bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000.

Example: If you deposit ৳1,000, you will receive a ৳1,000 bonus and can play with a total of ৳2,000. If you deposit ৳32,000, you will receive the maximum bonus of ৳15,000 and have a total of ৳47,000.

Wagering requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposited funds.

Example: ৳1,000 bonus × 15 = ৳15,000 total must be wagered before withdrawing any bonus winnings.

General bonus terms

• Each user may claim each promotion only once.
• Bonuses are only usable on designated games — this will be stated in the promotion details.
• Claiming bonuses through multiple accounts is strictly prohibited.
• If evidence of bonus abuse is found, the account may be closed.
• a365 reserves the right to modify or discontinue any promotion.

6 Gameplay Rules

a365 offers various types of games — slots, live casino, card games, and sports betting. Each game has its own detailed rules, which can be found in the game lobby.

Betting limits

Each game and market has its own minimum and maximum betting limits. These limits will be clearly displayed in the applicable game.

Technical issues

• If a bet is cancelled due to an internet connection failure, a365 will refund the amount of that bet.
• If a system error causes an abnormal result, a365 reserves the right to void that round.
• Prizes displayed due to a software error or incorrect display will not be valid — the correct calculation will be determined according to the data stored on the server.

Betting restrictions

Placing bets against your own team or your own performance in a match (if you are a participant in that match) is strictly prohibited.

7 Fair Play & Security

a365 is committed to ensuring fair play as a safe and reliable platform.

Prohibited activities

Any of the following actions will result in immediate account closure:

• Using any software, bots, or automated tools to play games.
• Identifying any error or vulnerability in a game and exploiting it dishonestly.
• Colluding with other players to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activity.

8 Responsible Gaming

a365 places the highest importance on responsible gaming. Gaming is for entertainment, not as a source of income.

• Users can set their own limits on deposits, losses, and session duration.
• Anyone who wishes to may voluntarily suspend or permanently close their own account.
• If gaming problems arise, contact our support team.

For more information, visit our Responsible Gaming page.

9 Intellectual Property

All content on the a365 platform — logos, designs, software, game interfaces, text, and graphics — is protected under our intellectual property rights.

• No content may be republished, distributed, or used commercially without our written permission.
• Reverse engineering, scraping, or data mining is prohibited.
• Third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) hold their own intellectual property rights.

10 Limitation of Liability

To the maximum extent permitted by law, a365 shall not be liable for:

• Losses caused by internet service disruptions.
• Losses caused by your own negligence or breach of terms.
• Issues caused by third-party software or services.
• Games being interrupted due to unexpected technical disruptions.

In any circumstance, a365's total liability shall not exceed the amount of funds held in your account.

11 Privacy & Personal Information

The way your personal information is collected, stored and used is described in detail in our Privacy Policy. This Privacy Policy is an integral part of these terms.

By using the a365 platform, you agree to the processing of your information in the manner described in our Privacy Policy. We never sell your information to third parties.

12 Account Closure & Suspension

Closure by User

Any user may close their account at any time by contacting our support team. An opportunity to withdraw remaining funds will be provided before account closure (if wagering requirements have been met).

Closure by a365

We may close or suspend an account for any of the following reasons:

• Violation of any clause of these terms.
• Providing false information during identity verification.
• Fraudulent or dishonest activity.
• Breach of age requirements.
• Account inactive for an extended period.

13 Changes to Terms

a365 reserves the right to amend these terms at any time. In the case of significant changes, registered users will be notified by email.

Continuing to use the platform after changes have been made will be considered as your agreement to the new terms. Please visit this page regularly.

14 Contact

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 — in both Bengali and English.
• Email: [email protected]

We always provide support in Bengali, keeping the convenience of Bangladeshi users in mind.