a365 Privacy Policy
Here is a complete description of how your personal information is collected, used, and kept secure on the a365 platform.
1 Introduction & Scope
a365 ("we", "our", or "the platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") sets out how a365 collects, stores, processes, and protects your personal information when you use the a365 website (https://a365.mom) and related services.
This Policy applies to all users of the a365 platform, including registered members, visitors, and anyone who browses our website. By opening an account on a365 or by continuing to use the platform, you are agreeing to the terms described in this Policy.
2 How We Collect Information
a365 collects user information in several ways. Each method is described in detail below:
2.1 Information You Provide Directly
When you open an account on the a365 platform, log in, deposit or withdraw funds, or contact our support team, you are providing information to us directly.
2.2 Automatically Collected Information
When you use our platform, certain technical information is automatically collected from your device and browser. This includes your IP address, browser type, operating system, and how you use the platform.
2.3 Information Received from Third Parties
For identity verification, payment processing, and fraud prevention, we may receive verified information from trusted third-party service providers. In such cases, the privacy policy of the relevant party also applies.
3 What Information We Collect
The a365 platform collects the following types of information:
3.1 Identity Information
- Full name and username
- Date of birth (for age verification — confirming 21+)
- National ID or passport number (where required)
- Email address and mobile number
3.2 Financial Information
- bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes)
- Deposit and withdrawal history
- Transaction amounts and timestamps
3.3 Technical Information
- IP address and geolocation data
- Browser type, version, and language settings
- Device type and operating system
- Date, time, and session information for platform access
3.4 Gaming Information
- Game history, bet amounts, and results
- Preferred game categories and play patterns
- Balance, bonus, and VIP level details
4 Purpose of Using Your Information
a365 uses collected information only for specific, legitimate, and transparent purposes. Those purposes are listed in detail below:
- Creating, managing, and securing your account
- Processing payments and completing financial transactions (via bKash, Nagad, Rocket, and Upay)
- Providing bonuses, promotions, and VIP benefits
- Delivering customer service and technical support
- Detecting and preventing fraud and ensuring security
- Verifying age (21+) and identity
- Implementing and monitoring responsible gaming policy
- Improving platform performance and enhancing user experience
- Meeting legal obligations
- Sending relevant notifications and offers based on your preferences (subject to your consent)
5 Sharing Information with Third Parties
a365 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with the parties listed below:
5.1 Service Providers
We work with trusted third-party service providers for payment processing, identity verification, cybersecurity, and technical infrastructure management. These organisations receive only the information necessary to perform their designated tasks and operate under strict confidentiality agreements.
5.2 Disclosure for Legal Reasons
a365 may be required to disclose information to comply with a court order, a lawful government request, or another legal obligation. In such cases, we always seek legal advice first and provide only the minimum information necessary.
5.3 Business Transfers
In the event of a corporate restructuring, merger, or acquisition, user information may be transferred to the relevant party. We will notify users in advance in such cases.
6 Cookies & Tracking Technologies
The a365 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required for the core functionality of the platform. They maintain login sessions and ensure security.
- Functional cookies: Used to remember your preferences (such as language settings).
- Analytical cookies: Used to analyse platform usage patterns and improve the experience.
You can control or decline cookies by changing your browser settings. However, disabling certain essential cookies may limit some platform functionality.
7 Data Storage & Security
a365 adopts industry-standard technical and administrative safeguards to protect your information. Our security framework includes:
- SSL/TLS encryption — all data transfers are fully encrypted
- Layered access controls — only authorised personnel can access data
- Regular security audits and vulnerability testing
- Firewalls and intrusion detection systems
- Data backup and recovery measures
7.1 Data Retention Period
a365 retains your information only for as long as necessary. All data is kept while your account is active. After an account is closed, certain information may be retained for a period of time for legal obligations, dispute resolution, or fraud prevention purposes. Once that period has passed, the data is securely deleted or anonymised.
8 Your Rights
As an a365 platform user, you have the following rights regarding your own information:
8.1 Right to Access
You may request a copy of the information a365 holds about you at any time. We will fulfil your request within a reasonable timeframe.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. Keeping accurate information is important for a safe gaming experience.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
8.4 Right to Object to Processing
You may object at any time to your information being used for marketing communications. You can change your notification preferences from any settings page in your account.
8.5 How to Exercise Your Rights
To exercise any of the above rights, you may contact us directly. We will verify your identity and respond to your request within a reasonable timeframe.
9 Protection of Minors
a365 strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from persons under the age of 21.
Through an age verification process at the time of registration, we ensure that only persons aged 21 or above can open an account and use the service. If we become aware that information about a minor has been collected inadvertently, we will immediately delete that information and close the relevant account.
10 Policy Changes
a365 reserves the right to modify or update this Privacy Policy at any time. If significant changes are made to the Policy, we will notify you in the following ways:
- Displaying a notice on the a365 platform's main page
- Notifying registered users via email or in-app notification
- Updating the "Last Updated" date on this policy page
Continuing to use the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend that you review this policy regularly.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights in relation to your information, please contact the a365 support team:
For more information, visit our Terms & Conditions and Responsible Gaming pages.