🛡️ Safe Gaming

a365's commitment to responsible play

Gaming should always be a source of enjoyment — a365 gives you all the tools and support you need to play safely, healthily, and in control.

Our commitment

Let gaming be a source of fun, not addiction

a365 believes that online gaming is an entertainment activity — not a way to earn money. We have built multiple protection tools so that every player can play with a clear mind and within a controlled budget.

Before starting to play on our platform, every player acknowledges that they are playing for entertainment purposes and within their own means. a365 is always by your side — in good times and in difficult times.

21+

For individuals aged 21 and above only

Opening an account and any form of gaming or betting at a365 is permitted only for individuals aged 21 or older. We are committed to keeping minors away from gaming.

Recognize the warning signs

If any of the following apply to you, it is time to seek help:

Placing more bets to try to recover lost money
Hiding your gaming from family or friends
Thinking about closing your account but not doing it
Using money meant for bills or urgent expenses to bet
Constantly thinking about gaming or losing sleep over it

Contact us now for support

Reach us via our 24/7 live chat or by email at [email protected] — we provide support in both Bengali and English.

Protection tools

Your gaming, under your control

a365 gives you powerful tools to monitor and control your own gaming habits.

Deposit Limit

Set a deposit limit

You can set the maximum amount that can be deposited into your account on a daily, weekly, or monthly basis. Once this limit is reached, the system will automatically block new deposits. The minimum deposit at a365 is ৳200.

Time Limit

Time-Out feature

Want to take a break for a specific period? Using the time-out feature, you can temporarily deactivate your account for anywhere from 24 hours up to a maximum of six weeks. No bets or deposits will be possible during this time.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, choose the self-exclusion option. This will keep your account closed for an extended period. To apply for self-exclusion, contact [email protected].

Loss Limit

Set a loss limit

You can set a specific loss limit — daily, weekly, or monthly. Once that limit is reached, a365 will automatically prevent you from placing further bets and will send you a warning message.

Reality Check

Reality Check reminders

There is a notification system that shows you your session time and spending information at regular intervals. It reminds you how long you have been playing and helps you make informed decisions.

24/7 Support

Round-the-clock support

The a365 support team is available 24/7 via live chat and email in both Bengali and English. For any questions or assistance related to responsible gaming, contact [email protected].

Step by step

How to set limits

Using the responsible gaming tools at a365 is straightforward. Follow the steps below to make your gaming experience safer.

Log in to a365

Access your account and go to the profile menu.

Open the "Responsible Gaming" section

Find the "Responsible Gaming" option in your account settings.

Choose the tool you need

Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.

Set the amount and duration

Set the limit or time period according to your preference and save it.

Receive confirmation

Once the change is saved, you will receive a confirmation message. If you have any trouble, contact the support team directly.

Policy

The core principles of responsible gaming

Gaming at a365 is always for entertainment. We want every player to keep the following in mind while playing:

Never play with money you cannot afford to lose
Do not expect gaming to be a source of income
Never spend more than a pre-set budget
Take a break if you cannot stay calm after a loss
Do not play while under the influence of alcohol or while unwell
Always prioritize spending time with family and friends

a365 never encourages players to go beyond their budget. Our promotional offers are meant to enhance entertainment, not to create financial pressure.

Protection of minors

a365 strictly prohibits gaming for anyone under the age of 21. If there is a minor in your household and you share the same device, please:

Always log out at the end of a session
Never share your password
Use parental control software on the device
If you have any concerns, let us know at [email protected]

Mental health and support

Gaming addiction is a mental health issue. a365 is fully sensitive to this matter. If you or someone you know is struggling, please feel free to speak with our support team. We will listen to you carefully before you make any decision.

Need help? We are
always by your side

The a365 24/7 support team is always ready for you. Contact us via live chat or email — completely free of charge.

FAQ

Responsible Gaming FAQ

After logging in to a365, go to Account Settings and open the "Responsible Gaming" section. From there you can set daily, weekly, or monthly deposit limits. If you have any trouble, contact [email protected].

Once your self-exclusion period ends, you will need to apply to [email protected] to reactivate your account. However, we always advise you to think carefully before making any decision. No bets or deposits will be possible while the self-exclusion period is active.

Only individuals aged 21 or older may open an account and play at a365. Withdrawals will not be processed until age verification is complete.

Decreasing a limit takes effect immediately. However, increasing a limit is generally subject to a waiting period, giving the player time to reconsider the decision. Contact [email protected] for more details.

A time-out is a temporary break — usually from a few days to a few weeks. Self-exclusion is a longer-term option that keeps your account closed for months or years. If you feel you are having a serious problem with gaming, self-exclusion is the appropriate step.

The minimum deposit at a365 is ৳200 (for all methods) and the minimum withdrawal is ৳1,000. Withdrawals are usually completed within 5 to 30 minutes. Transactions can be made via bKash, Nagad, Rocket, and Upay.

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